FAQ

How does sending SMS work with your system?

SMS can be sent via our online platform and API calls. Using our online user-friendly interface, you can select recipients, write the message and send the SMS to either a single phone number or a group of people with a single click. If you want to send SMS with API calls you can integrate it into your own business systems with the help of a programmer based on the API documentation.

How long does it take for the SMS message to reach the recipient?

SMS messages usually arrive within a minute, but this may depend on the recipient’s network and whether the phone is connected to a network at all. In summary, 98% of messages are delivered within 1–2 minutes.

What types of SMS messages can I send using your system?

You can send bulk SMS messages for marketing purpose, customer service notifications, appointment reminders, promotions, and other information to your customers. However, it is important that you only send SMS messages to those who have previously consented to receive them, because if you send SMS messages without authorization, you will be held legally liable.

What data protection regulations does the system comply with?

Our system is fully compliant with GDPR regulations and ensures the secure handling of data.

Do I need an internet connection to send SMS messages?

You need an internet connection to send an SMS, but the recipient doesn't need an internet connection to receive messages—just a mobile network connection.

How long can an SMS message be?

An SMS can be up to 160 characters long if it does not contain any special UTF-8 characters. Depending on the system settings, our system replaces special characters with SMS-compatible characters. If you write a message longer than this, we will split it into multiple SMS messages, but the recipient will see it as a single, continuous message.

Can I send an SMS to multiple recipients at once?

Yes, our platform allows you to send bulk SMS messages. You can reach thousands of recipients at once with just a few clicks. If the SMS contains a link, the system can generate statistics for each link or for all opens.

Can customers reply to the SMS message?

Yes, two-way SMS communication is available, allowing customers to reply to SMS messages. This is ideal for customer service interactions. This service is not included as part of the standard SMS messaging, as it requires a dedicated phone number, but we do offer this service to our customers.

In what language can I send a text message?

You can send SMS messages in any language supported by the system and the recipient’s phone. Unicode characters are also supported, so you can use special characters; however, in this case (when using Unicode characters), the length of a text message is limited to 70 characters instead of 160, in accordance with the SMS protocol standard.

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